Cookie Policy
What Are Cookies
Cookies are small text files that websites place on your device when you visit them. They help us remember your preferences, understand how you use our platform, and provide you with a better experience during your learning journey with LanguageIM.
These files contain information like session identifiers, language preferences, and analytics data. They don't contain personal information like your name or address, but they help connect your browser activity to your account when you're logged in.
Session vs Persistent Cookies
Session cookies exist only while your browser is open and are deleted when you close it. Persistent cookies remain on your device for a set period or until you manually delete them. We use both types to balance functionality with your privacy.
How We Use Cookies
Our platform uses cookies to deliver core functionality and improve your experience. We categorize them based on their purpose so you can understand what each type does.
Essential Cookies
These cookies are necessary for the platform to function. Without them, you wouldn't be able to log in, access course materials, or navigate between pages securely. We can't provide our service without these.
- Authentication tokens that keep you logged in as you move between pages
- Security identifiers that protect your session from unauthorized access
- Load balancing cookies that distribute traffic across our servers
- Form submission data that ensures your input reaches our systems correctly
Analytics Cookies
We use analytics to understand how people use our platform. This helps us identify which content works well, where students get stuck, and what we can improve. The data is aggregated and doesn't identify you personally.
- Page view tracking to see which course sections receive the most attention
- Time-on-page metrics that show us how long students engage with content
- Navigation patterns that reveal how people move through our materials
- Device and browser information to optimize compatibility
Preference Cookies
These remember your choices so you don't have to set them every time you visit. They make your experience smoother and more personalized to how you like to learn.
- Language settings for interface text and course materials
- Video playback preferences like quality and speed
- Display options such as theme choice and text size
- Notification preferences for course updates
Cookie Details
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| trx_session | Maintains your login session and authentication state | Browser session | Essential |
| trx_secure_token | Security validation for protecting against unauthorized access | Browser session | Essential |
| trx_preferences | Stores your language, theme, and display preferences | 1 year | Preference |
| trx_analytics | Tracks page views and navigation patterns for platform improvement | 2 years | Analytics |
| trx_video_settings | Remembers your video playback quality and speed preferences | 6 months | Preference |
| trx_course_progress | Tracks your position within course materials for resume functionality | 90 days | Essential |
Third-Party Services: We use limited third-party services that may set their own cookies, including our video hosting provider and analytics platform. These services operate under their own privacy policies, which we've vetted to ensure they meet reasonable privacy standards.
Managing Your Cookie Preferences
You have control over which cookies we use. Essential cookies can't be disabled without breaking core functionality, but you can opt out of analytics and adjust your preferences at any time.
Browser Controls
Every modern browser lets you view, manage, and delete cookies. The exact steps vary by browser, but you'll typically find these options in your privacy or security settings. Keep in mind that blocking all cookies will prevent you from logging in and accessing course materials.
You can set your browser to notify you when sites try to place cookies, giving you the choice to accept or reject them. This gives you granular control but requires you to make decisions for each cookie type.
Platform Settings
When you're logged in, you can adjust cookie preferences from your account settings. This gives you a simpler way to control analytics and preference cookies without affecting essential functionality.
- Toggle analytics cookies on or off based on your privacy preferences
- Clear stored preference data to reset your customization choices
- Review which cookies are currently active on your account
- Export a report of cookie activity for your records
If you disable analytics cookies, we can't see how you use the platform. This means we lose valuable insight that helps us improve the experience for everyone. We respect your choice, but want you to understand the tradeoff.
Changes to This Policy
We review this policy regularly and update it when we add new cookie types or change how we use existing ones. Material changes will be communicated through email and a notification on the platform before they take effect.
The date at the top of this page shows when we last updated the policy. We recommend checking back periodically if you want to stay informed about our cookie practices.
Questions About Cookies
If you have questions about how we use cookies, need help managing your preferences, or want more information about specific cookies on our platform, we're here to help.
Reach out to our privacy team with any cookie-related concerns:
help@languageinsightmedia.com