Privacy Policy
How we collect, use, and protect your information when you engage with our webinar platform
Last Updated: April 2025Introduction and Scope
This Privacy Policy explains how LanguageIM collects, uses, discloses, and safeguards your personal information when you access our webinar platform at languageinsightmedia.com. We're committed to transparency about our data practices and your rights regarding the information we handle.
By registering for our webinars, accessing course materials, or interacting with our educational content, you agree to the terms outlined in this policy. If you have questions or concerns about how we handle your data, contact us at help@languageinsightmedia.com.
Information We Collect
Registration and Account Information
When you create an account or register for a webinar, we collect basic identification details including your full name, email address, and phone number. This information allows us to communicate session details, send access links, and provide customer support when needed.
Participation and Interaction Data
During live webinar sessions, we gather participation metrics such as attendance duration, questions submitted through chat features, poll responses, and interaction with multimedia content. This data helps us understand engagement patterns and improve our educational delivery.
Technical and Device Information
Our platform automatically collects technical data including IP addresses, browser types, device identifiers, operating systems, and connection quality metrics. This information helps us optimize streaming performance, troubleshoot technical issues, and ensure platform compatibility across different devices.
How We Use Your Information
| Purpose Category | Specific Uses |
|---|---|
| Service Delivery | Processing registrations, granting webinar access, sending session reminders, providing technical support |
| Communication | Sending educational updates, responding to inquiries, delivering course materials, notifying about schedule changes |
| Platform Improvement | Analyzing usage patterns, identifying technical issues, optimizing content delivery, enhancing user experience |
| Security and Compliance | Preventing unauthorized access, detecting fraud, maintaining platform integrity, meeting legal obligations |
We analyze aggregated data to understand which topics resonate with participants, optimal session lengths, and engagement patterns across different formats. This analysis informs our content development and helps us create more effective learning experiences.
Data Sharing and Disclosure
We maintain strict controls over data sharing and only disclose your information in specific circumstances:
- Service Providers: We work with third-party platforms for video streaming, email delivery, payment processing, and analytics. These providers access only the data necessary to perform their functions and are contractually bound to protect your information.
- Expert Instructors: When you attend webinars led by external subject matter experts, we share your name and email address so they can address questions and provide supplementary materials.
- Legal Requirements: We disclose information when required by law, court order, or government regulation, or when necessary to protect our legal rights or prevent harm to individuals.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the acquiring entity under equivalent privacy protections.
We do not sell your personal information to third parties for marketing purposes. Any data sharing for analytics purposes uses aggregated, de-identified information that cannot be traced back to individual users.
Data Retention and Storage
We retain your personal information for different periods depending on the data type and purpose. Account information remains active as long as you maintain an account with us. After account closure, we keep basic records for seven years to comply with financial reporting requirements.
Webinar participation data including attendance records and interaction history is stored for three years to support ongoing educational research and content development. Technical logs and security-related data are maintained for one year to ensure platform integrity and troubleshoot issues.
Data Storage Security
All personal information is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including firewalls, access controls, regular security audits, and employee training on data protection protocols.
Our servers are located in secure data centers with physical access restrictions, environmental controls, and redundant systems to prevent data loss. We conduct regular backups and maintain disaster recovery procedures to ensure data availability.
Your Privacy Rights
You have several rights regarding your personal information, and we provide straightforward mechanisms to exercise these rights:
- Access and Portability: Request a copy of all personal data we hold about you in a structured, machine-readable format that can be transferred to another service provider.
- Correction: Update inaccurate or incomplete information directly through your account settings or by contacting our support team for assistance.
- Deletion: Request deletion of your account and associated data, subject to legal retention requirements. We'll process deletion requests within 30 days.
- Restriction: Limit how we process your information for specific purposes while maintaining your account access for other activities.
- Objection: Opt out of certain data processing activities, particularly those related to marketing communications or analytics that aren't essential for service delivery.
- Withdrawal of Consent: Revoke previously granted permissions at any time, though this may affect your ability to access certain platform features.
To exercise any of these rights, email us at help@languageinsightmedia.com with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
Cookies and Tracking Technologies
Our platform uses cookies and similar tracking technologies to maintain session continuity, remember your preferences, and analyze platform usage. We deploy several types of cookies for different purposes:
Essential cookies enable core functionality like user authentication and webinar access. These cannot be disabled without affecting platform operation. Preference cookies remember your settings such as language selection and video quality preferences.
Analytics cookies help us understand how participants interact with our content, which sessions are most popular, and where users encounter difficulties. We use this information to refine our educational offerings and improve platform usability.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. Most browsers allow you to block third-party cookies while still accepting first-party cookies necessary for site operation.
International Data Transfers
As a global educational platform, we serve participants worldwide and may transfer personal information across international borders. Our primary data processing occurs in Canada, where our headquarters is located, but we use service providers and content delivery networks with servers in multiple jurisdictions.
When transferring data internationally, we implement appropriate safeguards including standard contractual clauses approved by relevant data protection authorities. These legal mechanisms ensure that your information receives protection equivalent to what's required under Canadian privacy laws.
Participants from the European Union benefit from additional protections under GDPR, and we maintain compliance with EU-Canada data transfer frameworks. If you're accessing our platform from a jurisdiction with specific data residency requirements, contact us to discuss available options.
Children's Privacy
Our webinar platform is designed for adult learners and participants aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete that information from our systems.
For educational institutions that use our platform for student groups including minors, we require the institution to obtain necessary parental consents and provide appropriate supervision during webinar sessions.
Changes to This Policy
We review and update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and business operations. When we make material changes that affect how we collect or use your information, we'll notify you by email and display a prominent notice on our platform.
The "Last Updated" date at the top of this policy indicates when the most recent revisions took effect. Continued use of our platform after policy changes constitutes acceptance of the updated terms. If you disagree with policy changes, you may close your account by contacting our support team.
We maintain archived versions of previous policies for reference. If you'd like to review how our practices have evolved, request historical policy documents by emailing help@languageinsightmedia.com.
Questions About Privacy?
If you have concerns about how we handle your personal information or want to exercise your privacy rights, we're here to help. Our team responds to all privacy inquiries within three business days.